Terms of Service
Last updated: June 16, 2025
Welcome to BitDive. These Terms of Service ("Terms") govern your access to and use of the BitDive SaaS platform (the "Service") provided by the BitDive Team ("BitDive", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not use the Service.
1. Use of the Service​
BitDive provides a cloud-based software platform for performance monitoring, distributed tracing, and runtime analysis of applications. You may use the Service only in accordance with these Terms and in compliance with all applicable laws and regulations. You are responsible for any activity conducted under your account and for maintaining the confidentiality of your login credentials.
2. Service Availability​
The publicly accessible SaaS version of BitDive is provided free of charge. It is offered on an "as is" and "as available" basis, without any service level agreement (SLA), uptime guarantees, or priority support. While we make reasonable efforts to ensure service continuity and stability, we do not guarantee that the Service will be uninterrupted, error-free, or secure at all times.
If your use case requires high availability, enterprise support, or compliance commitments, we offer paid plans and private cloud deployments with contractual SLAs and extended features. Please contact us for more information about these options.
We reserve the right to modify or discontinue the Service, or any part of it, at any time with or without notice.
3. Data and Privacy​
You retain ownership of any data submitted or generated by your use of the Service. We implement industry-standard encryption and security practices to protect your data, both in transit and at rest. However, you acknowledge that no system can guarantee absolute security. We will never access, use, or disclose your data except as necessary to provide the Service, comply with legal obligations, or prevent abuse.
The Service is not intended for the processing or storage of sensitive personal information, including but not limited to financial, medical, or government-issued data. You agree not to submit such information to the platform.
4. Intellectual Property​
All content, software, and technology underlying the Service, including but not limited to trademarks, user interface designs, backend infrastructure, and documentation, are the intellectual property of BitDive or its licensors. You are granted a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes. You may not copy, reverse engineer, modify, or redistribute any part of the Service without our prior written consent.
5. Suspension and Termination​
We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease. We may retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. Changes to the Terms​
We may revise these Terms from time to time to reflect changes in our Service, business practices, or applicable laws. The most current version will always be available on our website. If changes are material, we will notify you via email or through the Service interface. Your continued use of the Service after the effective date of any updates constitutes your acceptance of the revised Terms.
7. Limitation of Liability​
To the fullest extent permitted by law, BitDive shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your access to or use of the Service. Our total liability under these Terms shall not exceed the amount you have paid to us in the twelve months preceding the event giving rise to the claim.
8. Governing Law​
These Terms are governed by and construed in accordance with the laws of Georgia, without regard to its conflict of law provisions. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Tbilisi, Georgia.
9. Contact​
If you have any questions or concerns regarding these Terms, please contact us at support@bitdive.io.