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Privacy Policy

Last updated: June 16, 2025

This Privacy Policy explains how BitDive ("we", "us", or "our") collects, uses, and protects your information when you access or use the BitDive SaaS platform ("Service"). By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect​

When you use the Service, we may collect the following types of information:

  • Account information: such as your name, email address, and authentication metadata (e.g., via Keycloak or other identity providers).
  • Service usage data: including IP address, browser type, access logs, request metadata, trace identifiers, and associated diagnostic data from connected applications.
  • Configuration and telemetry data: including module and service names, trace parameters, and technical profiling metrics.
  • Support communications: if you contact us for help or provide feedback.

We do not knowingly collect or process sensitive personal data, such as government-issued IDs, financial records, health-related data, or biometric identifiers. You agree not to submit such data through the Service.

2. Use of Information​

We use the information we collect to:

  • Operate, maintain, and improve the Service;
  • Diagnose technical issues and provide support;
  • Ensure the integrity and security of the platform;
  • Analyze anonymized usage patterns to improve product performance and user experience;
  • Comply with legal obligations and enforce our Terms of Service.

We may also use your contact information to send important service-related notices or updates about your account.

3. Communications​

By registering for the Service or otherwise providing your email address, you agree that we may contact you with:

  • Operational or transactional emails related to your account or Service performance;
  • Occasional product updates, feature announcements, or usage tips.

You may opt out of non-essential communications at any time by clicking the unsubscribe link in such emails. You will continue to receive essential service-related communications.

4. Data Security​

We use commercially reasonable measures to protect your data from unauthorized access, alteration, or destruction. All data is encrypted in transit and at rest using industry-standard protocols.

Despite our efforts, no method of transmission or storage can be guaranteed as 100% secure. You acknowledge and accept this risk when using the Service.

5. Data Storage and Retention​

Your data is stored in secure cloud infrastructure located in jurisdictions compliant with relevant data protection standards. We retain your data only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

You may request deletion of your account and associated data by contacting us at support@bitdive.io. We will process such requests in a timely manner, subject to applicable legal requirements.

6. Sharing and Disclosure​

We do not sell or rent your personal data to third parties. We may disclose your information:

  • To service providers and subprocessors that assist in delivering the Service (under strict confidentiality and data protection terms);
  • As required by law, regulation, legal process, or governmental request;
  • To protect the rights, safety, or property of BitDive, its users, or others.

7. Third-Party Services​

Our Service may integrate with third-party tools or platforms (e.g., GitLab, S3) as part of its functionality. We are not responsible for the privacy practices of those services. Please refer to their respective privacy policies for more information.

8. Changes to this Policy​

We may update this Privacy Policy from time to time. Any material changes will be communicated through the Service interface or via email. Continued use of the Service after such changes indicates your acceptance of the updated policy.

9. Governing Law​

This Privacy Policy shall be governed by and construed in accordance with the laws of Georgia. Any dispute arising out of or relating to this Policy shall be resolved in the courts of Tbilisi, Georgia.

10. Notice for Users in the European Union and United Kingdom​

BitDive is operated from Georgia and does not actively target users in the European Union or the United Kingdom. However, if you are located in the EU or UK and choose to use the Service, you acknowledge that your personal data may be processed and stored outside of your jurisdiction, including in Georgia.

By using the Service, you consent to this processing. You may contact us at support@bitdive.io to request access to your data or its deletion, in line with applicable data protection principles.

11. Contact​

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@bitdive.io